Success Story / EUROIMMUN AG / Project management

A safe formula for success

The daily business in a laboratory, whether it's in Germany or abroad, is characterized by regulated process flows, high levels of automation and enormous amounts of data. Every disturbance is like poison in the veins of the analytics operation. For this reason, the IT division of the laboratory diagnostics manufacturer EUROIMMUN relies on the antidote JobRouter® when implementing new devices in the laboratories of customers. The workflow management system aids the specialists in coordinating the implementation of projects quickly and audit-proof. A recipe highly valued by the customers as well.

"If we have a positive result, it is never a good thing for the patients," says Henrik Heller, the head of the departments IT customer projects and consulting and software quality assurance at EUROIMMUN. The choice for the right therapy by the treating doctor plays a key role in the in-vitro diagnostic all over the world. For example for autoimmune disorders such as rheumatism or infectious diseases for which mainly enzyme immunotests are used in the diagnosis.

In the logistics department at the production site in Dassow about 1700 ELISA kits for antibody detection and identification are shipped every day.

Success Story / EUROIMMUN AG / Project management

Tireless spirit of research

One of the world's largest and most comprehensive arsenals of those tests is provided by EUROIMMUN, the company that invented the BIOCHIP. But the company from Lübeck did not rest on its laurels - Quite the contrary: They regularly release new test systems for medical diagnostics.

Only recently, at the end of January, EUROIMMUN was the first company worldwide to release specific tests for the serological diagnostics of infections with the Zika virus. These tests have been developed by scientists of EUROIMMUN AG and evaluated in cooperation with the WHO Collaboration Centre for Arbovirus and Haemorrhagic Fever (WHOCC). They are applied to corresponding studies in Brasil and make a significant contribution to the reliable Zika virus infection diagnosis.

Analysis of the IT receptors

Next to the reagents for the analysis, EUROIMMUN also supports laboratory operators with the infrastructure (devices and software) to automate the laboratory processes. Among them, systems for computer-aided microscoping and intelligent pipetting. But as laboratories as well have to work economically and efficiently, the degree of automation in diagnostics laboratories increases continuously. "IT landscapes in laboratories can be quite challenging. There are many platforms that have to communicate with each other," emphasizes computer-scientist Heller the requirements. The middleware EUROLabOffice® works like an interpreter and connects the on-site devices with the laboratory information system of the customer. The application helps saving paper, time and documentation effort and achieves a higher throughput at the same levels of security and quality.

Every new project starts with a detailed workflow documentation process in the customer laboratory. Since April 2014, the data from the log flows directly into the workflow management system JobRouter® and provides transparency and an overview for the project management. It is not the first process of the IT division. In the previous year, the support process was switched to JobRouter® and optimized with a ticket system.

"The crucial difference between JobRouter® and other systems is that you can dig for quite a while in this workflow management system without reaching an end. And even if you do, you can still design a solution without programming.
The basic components quickly provide you with ideas for your own approach, at least that is how it went for me. I found the JobSelect module to be quite nifty, it allows generating reports and excerpts from records without me having to do additional research."

Henrik Heller
Head of department for information technologies, customer projects &
consulting and software quality assurance at EUROIMMUN AG

Success Story / EUROIMMUN AG / Project management

Treatment standard with priorities

What the EUROIMMUN software provides in the customer's laboratory, the workflow management system JobRouter® provides in the internal IT division: order, transparency and compliance with standards. The graphical user interface and the profound configuration possibilities let the users avoid programming tasks.

Three goals were significant during the switch to the JobRouter® project management:

  1. An overview over the project status has to be able to be generated at any time and from any place.
  2. Responsibilities have to be precisely defined.
  3. Mandatory documentation according to German and international law, including the German TÜV and the U.S. FDA standard, is obligatory to be implemented.

First test run after
just two weeks

First, a project team of four employees defined a step diagram: Who has to do what and what does he need for it? Who has to enter which information? Which rules are there between the steps, who has to be informed? Which levels of escalation for deviations from the default are important?
After one week, the draft was finished. After the second week, the forms for every step were designed and the rules for the workflow defined. A few days later, the first customer project was entered. 230 customer projects later, the computer scientists work with the fifth version. As an iterative process, the process steps simply continue to be adjusted, optimized and updated.

"JobRouter® allows me to design all necessary configurations myself, without the need to program something, without the need to wait, this is quite pleasant," summarizes Heller.

EUROIMMUN provides expertise to doctors and patients with unclear diagnoses at the on-site diagnostics lab.

Success Story / EUROIMMUN AG / Project management

Professional customer visits

"It is quite valuable if our technicians always have the right information on hand when they are with customers." explains head of department Heller. "The customers notice if a project is handled highly regulated." Thanks to standardized processes and a strict prioritizing, it works like this: The first results of the first visit at the customer laboratory are logged in detail. In the following analysis, the work steps, the installation of new analysis devices, the software interfaces and possible customer specific individualizations are defined. The aim is to help the laboratory to reach a higher level of automation and more efficiency. The rules and forms in the workflow management system ensure that nothing is lost. Depending on the scope of the project, escalation stages, for example for feasibility studies, approvals, project assignments and mile stones, are defined.

Viruses with antibodies.

The advantages of project management with JobRouter® at one glance

  1. allows designing processes, forms and rules without programming knowledge
  2. makes the project management more efficient, faster, saves time and thus costs
  3. manages responsibilities, coordination and approval processes automatically and transparently
  4. allows a clear prioritization, definition and processing of standard workflows
  5. helps to plan and adjust resources and capacities optimally
  6. displays the current project status at the push of a button - anytime, anywhere
  7. generates excerpts, detailed views and reports
  8. ensures the compliance with QM standards and aims
  9. attaches instance logs to processes and archives them
  10. simplifies back-tracing via version data
  11. is uncomplicated to add to any system environment
Success Story / EUROIMMUN AG / Project management

Complete control from the diagnosis to the invoicing

Now, the device sales department has all data needed to prepare an offer that can be sent to the customer directly or via a foreign distributor. After the offer is accepted, a project manager is appointed who travels to the customer to install and configure on-site. Numerous logs accompany this process. They are attached to the respective process step in JobRouter® and later archived. Simultaneously recorded version data simplifies back-tracing. After the project is concluded, the device sales department receives the necessary information needed for billing. "Our expectations are basically met, not only concerning reports", states Heller. "That I am informed about the status of my projects at the push of a button has considerably simplified my daily work."

Project details

Client EUROIMMUN AG, Lübeck
Sector Bio technology
Employees Worldwide more than 1800 over 14 locations
Instances 1 instance / day
Database Microsoft SQL
Characteristics Interface to an internal ERP system, CRM system, collaboration software and indirectly to the ordering system.
Project duration 2 weeks, plus successive adjustment
Employed processes Support process, project management
Short profile EUROIMMUN Medizinische Labordiagnostika AG

Logo EUROIMMUN AGEUROIMMUN produces reagents for medical laboratory diagnostics to detect autoimmune diseases, infections, allergies, for analyte analyses and for molecular biological diagnostics. In this sector, the company is one of the market leaders worldwide based on its modern, partly worldwide patented production processes and micro analysis techniques. EUROIMMUN AG was founded as a GmbH in 1987. The company was transformed into an AG in 2002. Headquarters of the EUROIMMUN AG are located in Lübeck. The laboratory diagnostics specialist employs more than 1800 employees in 14 countries. In the 2014 WirtschaftsWoche-ranking of the most innovative small and medium sized companies of Germany, the company achieved third place. In March 2015, the employer-ranking portal kununu voted the EUROIMMUN AG one of the top 10 most women-friendly companies in Germany.

© JobRouter AG 2016 /222